How to video call your grandkids

A video call lets you see faces, not just hear voices. It's free, and once it's set up, it only takes a tap or two.

Step 1: Pick the right app

The best app is the one your family already uses. Ask them. Here are the common ones:

• FaceTime – already on every iPhone and iPad. Works best when both of you have Apple devices.
• WhatsApp – free on any smartphone. Popular with families who live in other countries.
• Google Meet or Zoom – good for group calls with lots of family at once.

Step 2: Make a FaceTime call (iPhone or iPad)

1. Open the FaceTime app. Its icon is green with a white video camera.
2. Tap New FaceTime.
3. Type the first few letters of your grandchild's name, then tap their name.
4. Tap the green FaceTime button.
5. Wait for them to answer. Hold the screen in front of your face, about an arm's length away.
6. To hang up, tap the red button with the X or phone on it.

Step 3: Answer a video call

When they call you, your screen will light up with their name. Tap the green button, or slide it to the right. That's it.

Tips for a better call

• Face a window or lamp. Light in front of you helps them see your face.
• Prop it up. Lean your phone or tablet against a mug or use a simple stand. Your arms will thank you.
• Charge it first. Video calls use a lot of battery.
• Use Wi-Fi at home. The picture is smoother, and it won't use up your phone plan.
• Pick a regular time. "Sunday after lunch" is easy for everyone to remember.

If something goes wrong

• They can't hear you? Check you haven't tapped the microphone button. If it has a line through it, tap it again.
• They can't see you? Check the camera button the same way.
• The picture freezes? Hang up and call again. It's normal and nobody minds.